Virtual Reality in the financial sector

One of the most real sectors of life is the financial sector that moves the world every second, with money coming and going, helping account holders to have things they otherwise could not. At our virtual reality company, we know that virtual and augmented reality help companies have the means to bring their purpose of existence to reality. It would seem strange that technology can get such a real industry can be supported by virtual reality to get there faster, with more impact and with better tools than ever to streamline their processes. It is also useful for educating your customers and enabling the tools to get them to the next step in their business plans, as well as supporting digital transformation processes. In the following ideas we seek to describe how the virtual supports the real in companies in the sector:

Step-by-step process description

Thanks to augmented reality, it is possible to reduce waiting time in bank lines and increase user satisfaction during procedures. With a simple QR code on the bank’s website or wall, it is possible to show the entire process required to complete an application. The customer only has to open the camera of his Smartphone, read the code and see on his screen a step-by-step process, even animated by characters that interact with him. In this way, when the customer arrives to start his procedure, the process is clearer, the customer will need less information and the attention time will be reduced.

Use of augmented reality for financial education

In the same way, one way to get closer to the customer, catch his attention and add value, is to bring financial recommendations to his own home. Using simple tutorials it is possible to teach the customer a multiplicity of processes, examples, simulations, tie the value of a bill with financial services, capture the customer’s attention with innovation.

Training processes for officials in the financial sector

Generally learning is a task that takes time as the person practices what they have been taught and that is when the skill develops. We always do a traditional teaching process where an instructor teaches a group in a closed room and then the group is sent out to practice on their own without the instructor’s help, relying on their peers. A more efficient and effective way is to transfer the teaching to virtual reality goggles in which the content is presented in a practical way. Each person learns at his or her own pace, repeats the training as much as he or she wishes and in the place where it is comfortable for him or her. In addition to this, the trainee can do what is being taught as the content is presented. By doing it this way the person will have learned by doing and will remember what they saw, what their hands did as they went through the content and will be able to go about their role more quickly.

Meeting Rooms with virtual reality

Now that the world is turning to work at home and teleworking, it is necessary to have the team connected by “bringing them” to the office through meeting rooms with the corporate image and in an equally safe environment. With a meeting platform with virtual reality glasses it is possible to carry out the same dynamic that is achieved through teamwork, while the participants are at home.

Virtual reality offices

To facilitate the bank’s operations and achieve a digital transformation that reaches customers’ homes, a digital office can be “built” in which all possible procedures can be carried out as if the customer were physically going to one. This “office”, which can include real or simulated images of the bank’s branches, is connected to the current applications through interfaces and the customer is taken on a journey that immerses him in the virtual world to facilitate his transactions.

BigData

In addition to all these virtual reality applications, it is possible to create a BigData visualizer that can be interacted with to examine indicators through a pair of virtual reality glasses and their remote controls. In this way it is possible to give bank executives the experience of entering the indicators, working with them, sharing information and suggesting changes to the internal processes that give rise to the figures.

TWOREALITY, EXTENDED REALITY AGENCY

It is a virtual reality agency that has been developing content for all types of industries for 11 years, bringing technology closer and taking digital transformation processes to the next level, integrating the user, staff and customers. Companies such as Santander, Aena, Zurich and Telefonica among others, have been able to cut their training times in half, raise content retention by 30% and save on training processes by at least another 40%. In other sectors, they have increased customer traffic in shopping malls, improved customer interest in the product or managed to launch a brand with powerful marketing tools.